Refund & Cancellation Policy
Last updated: 27 August 2026
This policy explains how cancellations and refunds work for Retailer's Club India memberships.
Cancelling your membership
You can cancel your recurring membership at any time by emailing us from your registered email address, or by messaging our support number. Cancellation stops all future automatic renewals. Your access remains active until the end of the period you have already paid for.
Refunds
- Duplicate or failed charges: if you are charged twice for the same period, or charged after a confirmed cancellation, we refund the extra amount in full.
- Access not delivered: if we are unable to give you access to the community after a successful payment and cannot resolve it within 7 days, we refund that payment in full.
- Change of mind: because membership gives immediate access to a private community and its content, fees for a period that has already started are generally non-refundable. Genuine requests made within 24 hours of a first purchase, where the community has not been used, are reviewed case by case.
How to request a refund
Email us with your registered name, mobile number, payment/subscription ID and the reason for the request. We respond within 3 working days. Approved refunds are processed back to the original payment method through Razorpay and usually reach your account within 5–7 working days, depending on your bank.
Chargebacks
Please contact us before raising a chargeback — most issues are resolved faster directly with us.
No results-based refunds
Membership is paid access to a network and platform. We do not guarantee orders, sales or income, and refunds are not available on the basis that a member did not receive orders or the results they expected.
Contact us
Email: vertexgrowthsystems@gmail.com
Phone: +91 90165 77106